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FAQ’s

Is my booking protected?

Yes, all of our Wrestling Travel Packages are covered by both ABTA and ATOL.

This ensures peace of mind and complete protection for all of our Customers

For more information please visit:

https://www.abta.com/help-and-complaints/frequently-asked-questions/what-atol

Do I need travel insurance?

Travel insurance is essential for any trip and should be in place as soon as you book your Travel Package.

Do not leave Travel Insurance until the last minute, in the unfortunate event that you are too Sick to travel or have a medical emergency or your circumstances change. Without the appropriate insurance in place, your booking can be severely affected.

All medical care is private. If you need treatment in a foreign country it could end up costing a small fortune, which is why worldwide travel insurance is necessary.

Best to have you and your loved ones fully covered and give yourself, peace of mind.

How old do I have to be to purchase a package?

Each Travel Package will contain the main traveller that will be the primary contact for the group.  As the main traveller, you represent that you have the legal authority and capacity to enter into the Agreement and that you are age 21 or older.  Anyone under that age will need a Parent or Guardian to accompany them during the trip.

What is an ESTA and why do I need it?

ESTA is an automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program (VWP). Authorization via ESTA does not determine whether a traveller is admissible to the United States

Who You Are:

  • You are a citizen or eligible national of a Visa Waiver Program country.
  • You are currently not in possession of a visitor’s visa.
  • Your travel is for 90 days or less.
  • You plan to travel to the United States for business or pleasure.
  • You want to apply for a new authorization for one person or a group of applications for two or more persons.

What You Need:

  • Valid passport from a Visa Waiver Program country
  • Valid credit card (MasterCard, VISA, American Express, and Discover (JCB, Diners Club)) or PayPal to pay the US $14 per application.
  • Your contact information.
  • Your most recent employment information, if applicable.

You can apply for an ESTA by visiting:

https://esta.cbp.dhs.gov/esta/application.html?execution=e1s1

12/02/2019: UPDATED NOTICE

The US Government has made a significant change to their Electronic System for Travel Authorisation (ESTA) which is applicable with immediate effect.

For travel to the USA, travellers need to apply for ESTA no later than 72 hours before departure. Real-time approvals will no longer be available and arriving at the airport without a previously approved ESTA will likely result in being denied boarding.

What has changed?

There are no more instant approvals for ESTA applications.

The ESTA approvals will now take three days to process (72 hours).

What does this mean for travellers to the USA who require ESTA authorization*?

They will no longer be able to get the ESTA application approved in real time.

They will be denied boarding if they do not have a previously approved ESTA authorisation.

What do you need to do?

For your forthcoming travel to the USA*, apply for ESTA as early as possible and no later than 72 hours before departure.

Useful links to get more information or to apply for ESTA

To apply for ESTA complete an online pre-registration form on Electronic System for Travel Authorisation (ESTA) You can get more information about ESTA at U.S. Customs and Border Protection ESTA Frequently Asked QuestionsForeign and Commonwealth Office

*Check if you require an ESTA here: https://esta.cbp.dhs.gov/esta/

What happens if my ESTA Application is denied?

If a traveller is denied ESTA authorization and his or her circumstances have not changed, a new application will also be denied. A traveller who is not eligible for ESTA is not eligible for travel under the Visa Waiver Program and should apply for a nonimmigrant visa at a U.S. Embassy or Consulate.

Reapplying with false information in order to qualify for a travel authorization will make the traveller permanently ineligible for travel to the United States under the Visa Waiver Program.

Please Note: Wrestling Travel is not responsible for any outcome made during an ESTA Application by a Passenger.

Travelling to the United States of America with Criminal Convictions.

If you have a criminal record and attempt to travel without a visa, you may be refused entry into the United States.

Even if your conviction makes you Ineligible to travel to the U.S., you may be able to obtain a temporary waiver of this ineligibility.

We would advise you to contact the US Embassy directly at:

https://uk.usembassy.gov/embassy-consulates/

I'm travelling to Canada for a Wrestling Event, do I need to apply for a Visa?

Visitors travelling to Canada by air are now expected to get an electronic travel authorisation (eTA) to enter Canada.

If you’re visiting Canada you’ll need an eTA to board your flight unless you’re otherwise exempted (for example, if you have a valid Canadian visa or a permanent resident card). 

View the following Video to help explain the Electronic Travel Authorization (eTA):
 
 

Can the price of a Travel Package change?

All quotes that are given by Wrestling Travel are valid for a period of up to 7 Days. Once this quote has expired, a new quote will be offered at your request.

Please be advised that the price may increase from time to time.

Note: Travel Packages consisting of flights, hotels, etc are subject to change.

What happens if I fail to keep up my Travel Package Payments?

We will always ensure that you will be communicated with.

However, failure to abide by our Terms and Conditions will lead to your payment reaching  Default Status. Thus, you will forfeit any payments made. Please ensure that all payments are up to date and honoured.

How and when can I pay off my trip / direct debit options?

You are able to pay off your balance in full at any time.

You may do so by contacting us between the hours of 9am-6pm, Monday-Friday (Except Bank Holidays and Seasonal Holidays)

Under our Payment Plan, payments must be collected via Direct Debit. Payments are collected at the end of every month.

If you wish for payments to be taken on specific days, please speak to one of our agents

Can I cancel my trip and get a refund?

All Travel Packages sold by Wrestling Travel are non-refundable.

Once a client has paid either upfront or under our Payment Plan, this secures their place.

In the event of non-attendance or change of mind, we will gladly cancel your trip.

As per our terms conditions, we will not offer any refunds on deposits or any payments which have been made.

Travel Packages may be transferred provided the new main traveller agrees in writing to abide by the Agreement of our Terms and Conditions.

What happens if I need to cancel after I already purchased the package?

Travel Package sales are final. Travel insurance is recommended in case of cancellation due to unforeseen circumstances, including, without limitations, personal illness or injury, inclement weather, etc.

You are welcome to contact a travel insurance provider of your choice for further information.

I've changed my mind and want someone else to go in my place. Can you change the name on the Flight Booking?

Wrestling Travel accepts no liability if in the event a Customer wishes to cancel or change the name on a Flight Ticket provided by an Airline.

We can approach airlines to amend, but we are unable to assist in the changing of a name on the flight.

Once all airline flights are booked, they are non-transferable.

In the event of cancellation,  the airline can charge a standard cancellation fee.

 

 

 

I'm travelling on my own, can I share with anyone as I don't want to be on my own?

Being a Single Traveller can be a little intimidating.

So you do have an option to share a room with one of the many Wrestling Travel Fraternity Members if you wished.

You can make new friends and create some awesome moments. But if you don’t feel that this option is for you, then please remember that you can always have your own room at your request (Subject to Charges).

When can I check-in online, to choose my Seats and get my Boarding Pass?

Online check-in opens 24 hours before your flight departure time and closes two hours before.

It means you can get your boarding pass in advance and make your way through the airport that little bit quicker.

Check-in times may vary depending on your assigned Airline Carrier.

Wrestling Travel is not responsible for the printing of any Boarding Passes or any other paperwork a Passenger might require for travel.

What are my main duties as a Traveller?

  • Checking for any timetable changes for both the outward and homeward journeys. Sometime airlines may change their times and it is your responsibility to stay updated.
  • Check that all the information on your booking is accurate. If anything is incorrect, contact us as soon as possible.
  • Bring a valid passport and any visa/transit visa that you may have when you travel.
  • Make sure you know about the exact luggage terms both for hand luggage and checked luggage directly from the relevant airline.

What if I miss my flight?

We would like to emphasise that it the Traveller’s sole responsibility to ensure that they allow themselves enough time to get to the airport and check-in. Upon occasion, a Passenger can Check In, early depending on which airline will host your flight.

As the soul responsibility lays with the passenger, in the event of missing the flight, the Passenger must seek help from the Airline. Wrestling Travel, will not accept any responsibility for lateness or any cancellation from Airline Operators.

What is my Baggage Allowance?

Baggage Allowance is dependant on the airline which you have been allocated.

Generally, the rule is 2 pieces per person.

One piece is usually a weight limit of 23Kgs (Checked In) and another Carry On Bag.

Any excessive bags which weigh more than the designated allowance will be subject to an extra charge.

Please check with your designated Airline, if there is any confusion or if you need further assistance, please contact one of our Wrestling Travel Agents.

Are transfers included?

We are happy to confirm that Transfers from Airport to Hotel, are included, dependant on the package which had been booked at the time.

We only offer a one way Transfer, from the arriving Airport.

If you wish for us to organise a Transfer from Hotel to the Aiport for your Departure, please speak to one of our Agent’s, they will be more than happy to assist.

Where is my Hotel?

The precise location will be provided to the main traveller 6-8 weeks prior to the event.

What type of Hotel will I be allocated?

We pride ourselves on extensively searching for the very best Hotels that we can offer, worldwide.

As a minimum, we offer 3 Star Accommodation and upon request, we can offer up to 5 Star Accommodation.

Amenities will differ from time to time but, we will ensure that your room maintains decent standards of living, along with a safe and secure environment.

Will my designated Hotel require a Security Deposit?

It is likely that your designated Hotel would require a Security Deposit upon check-in.

The charge can be asked to be taken from a personal Debit or Credit Card, sometimes Cash can also be an option to be used as a form of a Deposit. (The rate of the Deposit may vary.)

Payment of such incidental/security deposits is the sole responsibility of the Guest and needs to be paid directly to the Hotel and not Wrestling Travel.

Wrestling Travel accepts no liability for any extra chargeable services or damages to your Room during your stay at your designated Hotel.

Please Note: Charges and Hotel Policies may differ.

What is a Single Traveller Supplement?

The Single Traveller Supplement is a travel industry premium charged to Solo travellers when they take a room alone. The amount involved reflects the standard accommodation rate.

Will my Hotel Room be subject to any taxes or Resort Fees?

As of September 8, 2010, the United States of America charges a tax for tourists who do not need a visa to enter the country.

Hotels can charge Resort Fee’s and Local Taxes, which are additional charges that must be paid whilst on holiday (locally), by the Customer

Wrestling Travel does not have any control over Hotel Policies or Taxes put in place.

How will the event ticket seats be assigned?

Seating assignments, including section and row, are assigned on a first-come, first-served basis by Travel Package tier, in the order in which the purchase is confirmed.

I require an Accessible Seat for a Wrestling Live Event. Can Wrestling Travel, secure such a request?

In terms of Accessible Seating, it is standard for a Stadium/Arena to be able to provide Accessible requests.

A customer with a valid ticket wishing to gain accessible seats must visit the Stadium/Arena Guest Service’s either before or on the day of the event, in person.

The venue (dependant on policy) will not allow for such exchanges to be made via email or over the phone.

Wrestling Travel is not responsible for a guaranteed exchange, as the Venue would have to accommodate such requests, depending on availability at the time.

When will I receive my Itinerary?

All itineraries are scheduled to be uploaded to Customer Payment Portal’s or emailed directly to the Customer within 6-10 weeks prior to departure.

During busier times, it may possible that there could be a slight delay. Thus causing the later than scheduled itinerary to be with you up to 30 days prior to departure.

We will always strive to send this information to you as quickly as possible.

Itinerary Information will include:

Flight Information

Transfer Information

Hotel Information

Event Ticket Information

Wrestling Travel will not send any physical tickets, as part of our Event Ticket Safeguarding Policy.

When will I receive all the event tickets?

ALL event tickets will be distributed to all Passengers at a designated collection time/location at your Hotel.

Wrestling Travel will not distribute any physical/paper tickets prior to departure.

Our Ticket Safeguarding Policy eliminates the unfortunate possibility of the Tickets being lost or stolen, whilst in your possession, prior to collection.

We would then regrettably be unable to facilitate any form of a replacement.

Upon collection, we will ask you to provide Official Identification (Photo I.D with a clear signature, i.e Passport/Drivers License) to verify your details.

If you have any questions with regards to your booking, you may speak with a member of the Wrestling Travel Team at the designated time of collection.

Full details of itineraries and terms & conditions will be made available via the Customer Payment Portal.

What is your Event Ticket Safeguarding Policy?

  • Event Ticket Safeguarding Policy.

To prevent fraud, loss, theft or damage, ALL event tickets will be distributed to all Passengers at a designated collection time/location at your Hotel.

Wrestling Travel will not distribute any physical/paper tickets prior to departure.

We would regrettably be unable to facilitate any form of a refund or replacement under any circumstances.

Wrestling Travel reserve the right to ask for appropriate legal Identification during collection.

You will be asked to provide Official Identification (Photo I.D with a clear signature, i.e Passport/Drivers License) to verify your details and signature.

If identification has failed to be presented. Your Events Tickets will be held up, until such time that sufficient Identification can be presented.

This Policy safeguards your Event Tickets, eliminating the unfortunate scenarios, whilst in your possession, prior to collection.

You will be asked to sign a Collection Form that would clearly state that your tickets have been collected.

Wrestling Travel accepts no liability of any Tickets that are lost, damaged, stolen after a Passenger has successfully collected their Event Tickets.

If you have any questions with regards to your booking, you may speak with a member of Wrestling Travel Team at the designated time of collection or write to us at [email protected]

Wrestling Travel will not issue any form of souvenir Event Tickets.

Full details of itineraries and terms & conditions will be made available via the Customer Payment Portal.

I am worried that the staging production might restrict my view. What can be done about the tickets I have purchased?

Wrestling Travel will always find the very best seats possible for your Event Experience.

We will not in good faith sell a ticket to anyone with any Restricted or Obstructed Views.

We check all physical tickets to determine if any tickets are marked with clear indications of any Restricted or Obstructed Views.

Any issue which relates to restricted views can be taken up with Guest Services at the host venue.

Please keep in mind, that with an outdoor production, the set may require extra space for audio/visual equipment.

Wrestling Travel is not liable or responsible for any or all production issues which cause any restrictiveness during your event.

Set and Production designs are beyond the control of Wrestling Travel.

What are the Security Procedures for attending an Event?

Amongst other things, you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event).

Each Venue has a strict Policy on Bags that are allowed into the venue.

Enhanced security is in place. Pack light, Security will only allow small bags into the arena.

For example:

Guests are welcome to carry-in:

Clear bags that are 12″ x 6″ x 12″ or less in size (1 bag per person)

Small purses/handbags (clutch-type bags) that are 4.5″ x 6.5″ or less in size (1 per person)

Food of any kind that is contained in a clear plastic bag

Factory-sealed, plastic bottles of water or soft drinks that are 20 oz. or less in size (reusable water bottles are not permitted)

Still-photography cameras with a lens that is 6″ or less in length not contained in a case

Hand-carried jackets, blankets, or other items, which will be patted down or searched.

All bags and other permissible items will be subject to multiple screenings prior to entering the Host Venue.

The following items are not permitted to be carried into Host Venues:

Seat cushions of any size except those for medical needs

Glass bottles, cans, coolers of any kind, thermoses or ice chests

Alcohol of any kind

Banners of any size

Flags that are not the official flag of a country, ones that are displayed on a stick or a pole or cannot reasonably be hand-held by a single person

Umbrellas, strollers, laser pointers, and balls of any kind including full-sized footballs

Single purpose video cameras or still-photography cameras with a lens longer than 6″

Selfie Sticks

Weapons, any item that may be used as a projectile or one that is deemed dangerous by Venue Management

Any animal with the exception of a service animal

Any other item deemed inappropriate by Venue Management

Please check with your Host Venue ahead of time as some venues will differ on certain policies.

To ensure the highest level of safety and security, all guests will be subject to a courteous screening by Safety Services team members prior to entering the Venue. All vehicles are subject to inspection prior to entering the Venue and all bags will be inspected prior to entering the Venue.

Ticket holders who refuse to allow their vehicles to be inspected will be denied entry and those who refuse to be screened or have their bags inspected will also be denied entry.

By having a ticket, the ticket holder consents to such inspections and waives any and all related claims against the Venue.

Alcohol, weapons or any items that the Safety Services team deems dangerous will be confiscated. Illegal items will be turned over to the local Police Authorities.

What is the Live Event Alcohol Policy?

International guests looking to purchase alcohol must present a valid passport in order to complete a transaction for Alcohol.

Most Venues cannot accept a driver’s license from another country to establish proof of age.

Please note, guests with a valid passport may also be subject to an additional age verification form to complete a transaction.

Guests may not possess or purchase more than two (2) alcoholic beverages at a time.

Alcohol cut-off times will be determined by Venue Management.

Alcohol of any kind may not be brought into or removed from the Venue.

Any guest who is determined to be deliberately concealing alcohol while entering the Venue will not be permitted to enter the building.

A person exhibiting visible signs of impairment will not be permitted into the Stadium.

Any guest who exhibits behaviour that distracts, inconveniences or otherwise interferes with another guest’s enjoyment of the event may be removed.

Alcohol will not be served to any underage person or visibly impaired guest.

Alcohol beverage sales may be curtailed or prohibited at the discretion of management.

Is there a Code of Conduct?

Regardless of your Event Seat location or whichever Hotel, we want to be quite clear that The Venue or the Promoter, The Hotel all have the right to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with:

Abusive, threatening, drunken or other anti-social behaviours

Carry offensive weapons or illegal or prohibited substances

Make unauthorised audio, video or photographic recordings.

There will often also be rules restricting or preventing the admission of latecomers.

Wrestling Travel reserve the right to work alongside The Venue/Promoter/Hotel to recover any costs for damages directly from any parties causing disruption, damage or behaviour deemed ill-fitting by Venue Security/The Promoter and Wrestling Travel.

We also have a Zero Tolerance Policy which states that in the event of aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being arrested by Local Authorities and Legal Proceedings taken against you.

In order for Wrestling Travel to maintain good relations with Passengers, we would like to advise you to read and take note of the occasional types of behaviour that would be found unacceptable:

Using bad language or swearing at Wrestling Travel Team Members/Venue & Hotel Staff

Any physical violence towards any wrestling Travel Team Members/Venue & Hotel Staff such as pushing or shoving

Verbal abuse towards Wrestling Travel Team Members/Venue & Hotel Staff in any form including verbal insults.

Racial abuse and sexual harassment will not be tolerated.

Persistent or unrealistic demands that cause stress to staff will not be accepted.